Refund policy

Return and Refund Policy

Effective Date: October 5, 2026

At Fine Fit Supply, we want every purchase to be a useful addition to your home. Whether you are selecting a soap dish to keep your countertop organized, a drain filter to help capture everyday debris, or a bathroom storage basket to make better use of limited space, we understand that the item you receive should match the product description and arrive in satisfactory condition.

This Return and Refund Policy explains when and how you may request a return, replacement, or refund for purchases made through https://www.finefitsupply.company/.

1. Returns Eligibility

Customers may request a return within 30 calendar days after the date the order is delivered.

To qualify for a return, the item should:

  • Be unused or only minimally handled for inspection;

  • Be in substantially the same condition in which it was received;

  • Include its original packaging, labels, accessories, or components when reasonably available;

  • Not have been damaged through improper installation, misuse, neglect, modification, or accidental damage; and

  • Be accompanied by sufficient order information for us to identify the purchase.

Bathroom products can come into contact with moisture, water, cleaning products, and other substances during normal use. For hygiene and safety reasons, an item that has been materially used, soiled, contaminated, or altered may not qualify for return unless the product was defective or arrived damaged.

2. How to Request a Return

Before sending anything back, please contact us at [email protected].

Your return request should include:

  • Your full name;

  • Order number;

  • Email address used for the purchase;

  • Product name;

  • Reason for the requested return;

  • Description of any defect or issue; and

  • Photographs or other supporting information when the item arrived damaged, defective, incomplete, or materially different from its description.

Please do not automatically send merchandise to the return address before receiving return instructions. An unauthorized return may cause delays in processing.

3. Damaged or Defective Products

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please notify us as soon as reasonably possible.

We may ask for photographs showing:

  • The condition of the product;

  • The external shipping packaging;

  • Any visible damage;

  • The product label or identifying information; and

  • The affected components.

After reviewing the circumstances, we may offer a replacement, replacement component, store credit, refund, or another appropriate resolution.

For products such as drain filters, soap holders, and bathroom baskets, ordinary wear associated with normal use is not automatically considered a manufacturing defect.

4. Incorrect or Missing Items

If you receive the wrong product, an incorrect quantity, or an order that is missing a component, contact us promptly at [email protected].

We will review the order information and, where appropriate, arrange a replacement, shipment of the missing component, or another reasonable remedy.

5. Refunds

Once an approved return has been received and evaluated, we will notify you regarding the status of the refund.

Approved refunds are generally issued to the original payment method. The time required for the credit to appear may depend on your bank, credit-card issuer, payment processor, or other financial institution.

We do not guarantee a specific posting date because processing times outside our control may vary.

6. Return Shipping

When a return is requested because a customer has changed their mind, ordered the wrong item, or otherwise no longer wants the product, the customer may be responsible for applicable return shipping costs.

When an item is confirmed to have arrived damaged, defective, incorrect, or materially inconsistent with the order, Fine Fit Supply may provide an appropriate shipping remedy depending on the circumstances.

7. Non-Returnable Circumstances

A return may be declined when an item:

  • Has been substantially used;

  • Has been damaged after delivery through misuse or improper handling;

  • Has been intentionally altered or modified;

  • Is returned without sufficient order information;

  • Has been exposed to substances that make it unsuitable for resale;

  • Is returned outside the applicable return period without an approved exception; or

  • Is otherwise excluded under applicable law or the circumstances of the transaction.

Nothing in this policy is intended to limit any non-waivable rights or remedies available to consumers under applicable law.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests received before an order has entered fulfillment or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to use the applicable return procedure.

9. Policy Changes

Fine Fit Supply may update this Return and Refund Policy from time to time to reflect operational changes, product changes, payment practices, or legal requirements. The version posted on the website will govern purchases made after its effective date, subject to applicable law.

10. Contact

For return, refund, replacement, or order-related questions:

BUSINESS ADVISORS GROUP LLC
2101 S OCEAN DR 802
HOLLYWOOD, FL 33019
United States

Contact Person: JACQUES MONTREL JUNE
Email: [email protected]